Documentation is created so that you read it, and follow it. It is not there to act as a gigantic coaster.
When I was leaving my previous role, I intentionally created very detailed and precise documentation about how to complete the full Model update each quarter. Complete with pretty pictures for those who get bored with words.
ANG doesn’t seem to believe in paying attention to any of these documents but rather just runs along at a mile a minute and then arrives at my office. The exchange follows this exact pattern EVERY TIME!
ANG: The model is broken.
MEX: What’s wrong?
ANG: I dunno.
MEX: Is there an error message?
ANG: Yes.
MEX: What does the message say?
ANG: I dunno.
Sigh.
And of course, the answer is usually that ANG skipped a step (or four) and so clearly things will not work.
